Job Description

Title: Arbitrator/ Customer Claims Specialist - Hybrid

Pay Rate: $23.60/hr

Job Type: 12-month contract

Duration: June 2025 June 2026

Shift(s): Mon Fri, 8am 5pm

Location: Atlanta, GA 30328

Job Code: 1416632

Tekberry is looking for a highly qualified and motivated Customer Service Professional to work with our client, a top-tier global automotive businesses company, in Bordentown, NJ. As a W2 employee you will have access to health benefits. Benefits as a Tekberry Temp: Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision

Job Description:

We are seeking a Customer Service Professional/Arbitrator to review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines. Duties include:

• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communications for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.

Knowledge & Subject Matter Milestones:

• Demonstrates an understanding of investigating claims and to negotiate and influence others while maintaining a positive client experience.
• Gains familiarity and understanding of Arbitration concepts and procedures.
• Gains foundational understanding of auction-specific operational and administrative processes.
• Learns and adheres to National Auto Auction Association (NAAA) arbitration standards, Manheim Marketplace Policies, and relevant legal requirements.
• Client Interaction/Communication Responsibilities
  • Advises clients of the arbitration claim process, company policies, any auction- or account-specific guidelines, and NAAA guidelines.
  • Facilitates both written and verbal communications between buyers, sellers, and various auction team members and third parties to actively gather information necessary to guide parties toward agreement and resolution, while maintaining an awareness of goals and objectives.
  • Provides relevant information such as claim status to clients.
• Other Duties:
  • Demonstrates safety commitment by following all safety and health procedures and modeling the appropriate behaviors.
  • Participates in support of all safety activities aligned with Safety Excellence.
  • Performs other duties as assigned.

Job Requirements:

• High School Diploma or equivalent required; Bachelor s degree preferred.
• 1-2 years of experience in claims management and/or problem and conflict resolution preferred. Claim adjuster experience is a plus.
• 1+ years of automotive, mechanical, and/or body shop experience preferred.
• Verbal and Written Communication - Active Listening; Demonstrates Empathy
• Accuracy and Attention to Detail
• Resilience/Adaptability
• Time Management and Decision Making
• Customer Focus
• Conflict Resolution
• Builds Positive Relationships

TEKBERRY OFFERS A REWARD FOR REFERRALS!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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